Toll New Zealand is deploying Promapp’s cloud-based business process management software as part of the company’s ongoing continuous improvement programme.
Promapp will replace the company’s range of processes created and stored in Visio, Word and on their intranet which, although documented, were difficult to update and manage the diverse business groups throughout the Toll business.
“We wanted a common language for process throughout the business and sought to deploy an industry best practice solution,” says Toll NZ IT general manager Anthony Barrett.
“We also aspired to implement a platform where processes could be documented and then evolve to where these methods could provide a platform for continuous process improvement,” says Barrett.
It selected Promapp for its ease of use, attractive user interface and its overall return on investment based on the experience of other companies.
Promapp is rolling out to all of Toll New Zealand’s business units and departments. They will use the software to support continuous improvement.
At the same time, the company is deploying Promapp’s risk module which will support the company’s overall compliance initiatives.
Promapp’s recently launched Process Variant Management Module will also provide Toll New Zealand with the ability to recognise standard processes and manage or eliminate process variations.
“We need Process Variant Management functionality as we have customer and region-specific changes and must capture and manage these effectively to boost business operational performance,” says Barrett.
“Previously, we didn’t know how different a process was from one customer, region or department to another, so we were unable to attach a value to it. Now, we will be able to see each variant and more importantly, identify the cost and impact of each process variation. We will achieve better management of process variations so will be able to manage risk better,” he says
Being cloud-based, Promapp enables teams to suggest improvements and update processes in real-time.
