Moving and logistics company Smart Express is celebrating 20 years of business – marking its evolution from a single van operation to a nationwide service.
Established in 2005, the company was born from the vision of its co-founders, husband-and-wife teams Susan and Tony Spelman, and Devan and Jeanine Devaroyan, who worked together at the time and identified a market-niche for time-definite, point-to-point fragile services.
Starting with a single van and one employee, the company quickly gained momentum, expanding staff and vehicles to meet growing demand in the Auckland region.
After 20 years, Smart Express remains under the same name and ownership, boasting a wide capability fleet of over 30 vehicles and operations handling over 3,500 moves and deliveries monthly across multiple locations nationwide.
While maintaining its core point-to-point services, the company has diversified into residential and commercial moving, offering a comprehensive range of services including downsizing, packing, disassembly/assembly, and packing supplies. Today, house moves account for around 50% of the company’s business, with a growing involvement and reputation in New Zealand’s retirement relocation sector.
The company has also established a dedicated warehousing and logistics facility at its Penrose base, providing a range of logistics services, including MPI-approved container devanning, cross-docking, warehousing, assembly, and delivery.
Co-director Susan Spelman emphasised the importance of getting it right in a service-focused business.
“Whether it’s a commercial delivery or a retirement move, we aim to see customers happy and satisfied, returning as repeat customers and referring us to friends, family, and colleagues. That’s the best advertising for our business.”
Fellow co-director Devan Devaroyan highlights the importance of strong staff support and training.
“Our engagement of drivers and delivery teams is underpinned by extensive training and support, ensuring that every team member is equipped to deliver the highest standards of service.
“In mid-2025 we will be introducing enhanced features to our transport management system that will improve operational performance and customer experience.”
