Since it began its certified uptime centre programme in January 2016, Mack Trucks now has 100 such qualified dealer locations in the North American market.
A Mack Trucks certified uptime centre is a brand accreditation signifying the dealer has met stringent requirements to improve service and help keep customers’ trucks up and running.
Standardised workflows and processes at Mack certified uptime centres, combined with redesigned service bays, enable quicker repairs and more streamlined service for customers.
“Attaining 100 such centres in a relatively short amount of time exemplifies how Mack dealerships are committed to going above and beyond to meet the needs of customers best,” says Mack Trucks North America sales senior vice president Jonathan Randall.
“We have more dealerships in the pipeline for this certification, and I’m pleased to see dealers dedicating resources to manage uptime better and obtain this accreditation,” he says.
Mack certified uptime centres feature “uptime bays” reserved specifically for trucks with service and repair tasks requiring less than four hours of work.
Customers with vehicles needing a quick repair are diagnosed, repaired and returned to work rapidly, increasing efficiency at the dealership and improving a client’s ROI.
Results show that Mack certified uptime centres helped to improve workshop efficiency by 24% and reduce check-in time by more than 40 minutes.
Mack’s uptime solutions, including Mack GuardDog Connect telematics and Mack ASIST service management system, are built into the new Mack certified uptime centres’ workflows.
Working with its partner Geotab, a provider of end-to-end telematics technology, Mack now offers connectivity for older
vehicles which don’t possess the GuardDog Connect telematics hardware.
After installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as GuardDog Connect equipment.
If an issue is detected, Mack OneCall agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal.
Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.
