Daimler Truck and Bus New Zealand is developing an improved roadside assistance programme available 24/7, 365, with ISS First Response for Mercedes-Benz and Freightliner customers from October.
The improved support programme offers better integration with Daimler Truck and Bus brands and has been developed to get customers back on the road faster.
ISS First Response will now be responsible for connecting Daimler truck and bus customers with the dealer network in the rare event of a problem out on the road.
It has access to vehicle information in Daimler systems, which will help enable a faster response for customers, also providing Daimler Truck and Bus dealers with an analysis of root causes when delivering the vehicle, which can help speed up the support process. Customers can also request access to the same information.
The new system will mean a Daimler Truck and Bus field service manager will be called to help ensure carrying out the support process as quickly as possible.
Freightliner senior manager and acting Mercedes-Benz senior manager, Pieter Theron, says the new roadside assistance programme will greatly benefit customers.
“We know how valuable uptime is for our clients, so we have made changes to improve the roadside assistance programme,” says Theron.
“We think these changes will deliver real benefits to customers of Freightliner and Mercedes-Benz trucks in New Zealand,” he says.
The current toll-free number of 0508 247 777 for customers requiring roadside assistance remains the same.
