Fastway Couriers is amiming to be ‘lighter on its feet’ so that it is more responsive to changes than larger players in the rapidly evolving courier services industry.
Fastway is making major changes following Austin Mortimer’s promotion to CEO of Fastway Couriers (NZ) – changes which form a key part of Mortimer’s ‘new vision’ for the New Zealand-owned and founded courier franchise business.
Mortimer says specialised skills, a renewed focus on the latest IT and further organisational efficiencies will make Fastway ‘lighter on its feet’.
“We are working to advance the company by tapping into the knowledge and experience of a range of very committed business people. New appointments at our Napier franchise support office will power new initiatives throughout 2013 and 2014, including introducing new technology, enhancing our service offering and raising efficiency across the network,” says Mortimer.
Henry Wedd has been appointed franchise business manager – finance; former Fastway Couriers Waikato general manager, Doug Hope, has been promoted to franchise business manager – systems; Hemant Joshi has been appointed franchise business manager – operations, and Tim Rumble has been appointed as IT Manager.
Joshi says spending over six years driving efficiency for Air New Zealand’s airport operations primed him to be part of Fastway Couriers’ new direction.
“Subject matter experts have been appointed across all fields and the team will be working together to take the company to the next level. This franchise-wide improvement strategy will see Fastway Couriers embrace new ideas and the latest technology for the benefit of all franchisees and clients,” says Joshi.
“I’ll be looking after the operations side of the business, making sure the franchisees are following the franchise model, have the right tools to do their job and determining if there are any operational improvements we can introduce to bring efficiency and cut down waste.”
Likewise, Wedd – whose background lies in corporate finance at some of the world’s largest investment banks and a range of leading New Zealand companies – says: “Austin is an inspiring leader with a clear vision for Fastway to become Number Two in the New Zealand market by 2014. To achieve that goal, he has focused on building a strong FSO team, complete with all of the skills Fastway will need on that journey.
“Fastway Couriers is now 30 years old and it’s a business which has a lot of history, especially in the Hawke’s Bay region. However, one of the great things about it is that we don’t have to redesign the business’ fundamental processes because the original model is so effective. My role is chiefly to search for new efficiencies, make sure everything is running smoothly and solve problems as they occur.”
Fastway Couriers is currently celebrating its 30th anniversary.
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Hemant Joshi, franchise business manager – operations at Fastway Couriers. |
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Henry Wedd, franchise business manager – finance at Fastway Couriers. |
