An Auto Media Group publication Tuesday 10 November 2026
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55% of Kiwis struggle to find a trustworthy mechanic

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BookMyCar, a Kiwi tech company, has found that 55% of New Zealanders struggle to fund a trustworthy mechanic.

The research also shows tow truck drivers, along with politicians and real estate agents rate towards the bottom of New Zealand’s most trusted professions.

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Co-founder Ross Hill stepped down from marketing manager at Skoda New Zealand to start the company, which match drivers looking for fair prices and instant repair quotes with customer-related local mechanics they can trust.

Research agency Toluna conducted the online study, between November 20-28, for BookMyCar.

“While the majority of mechanics do a good job, it is a massive unregulated industry, so it’s important to do your research and know what your quote includes and what might be a hidden extra,” Hill says.

Aucklanders are less likely to trust their mechanics, with the figure being 67%.

“Kiwis spend $2B a year keeping our trusty cars on the road, about a third of that in Auckland where a massive 67% struggle to trust their mechanic. That’s a lot of unhappy spending.”

Before Skoda, Hill previously spent time with Yamaha Motor New Zealand as national marketing manager, Harley-Davidson Motor Company as global product manager and BMW Group as national marketing executive.

Three quarters wanting mechanics to offer fixed price quotes, and half want the industry to have online bookings.

“BookMyCar is on a mission to help all Kiwis book car servicing and repairs like an expert, by providing transparent pricing and partnering with only the best independent workshops and mechanics,” Hill adds. “Everyone, regardless of generation or gender, should be able to book their car in without the risk of smoke and mirrors.”

Emergency services, doctors, pilots and teachers rank high.

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