The NZ Transport Agency says it is delivering productivity improvements and better public access to information as a result of deploying Syl Search, a semantic enterprise search solution developed by Wellington-based software company Syl Semantics.
NZTA says it places a high value on information, to keep the organisation running smoothly, interact with partners and deliver service to the public.
Through a government tender issued in 2012, NZTA and the Ministry of Transport selected Syl Search from Syl to provide an enterprise-wide search function to users at both agencies. Syl Search was integrated with a number of content sources, providing quick and easy access to a wide range of information.
Syl Search was rolled out on-time and on-budget providing users with streamlined access to multiple content sources, and providing customers and partners with a much-improved search function on transport sector websites. The project is now known as ‘OneSearch’ and is considered a huge success by the project’s steering group and NZTA executive.
NZTA says that Syl Search is making a real difference to the organisation. As part of an ongoing workplace survey, people were asked to rate how well they trusted Transport Agency information and whether the Syl Search solution had made information easier to find. The results spoke for themselves, clearly demonstrating that people had adopted the solution easily, were finding relevant information quickly and accurately, and had a higher level of trust in the Transport Agency’s information and systems.
Head of information at NZTA, Tracy Parsons explains that the sector agencies were looking for a strategic partnership from the outset, with a partner that would invest and be flexible throughout the contract term and beyond.
